Frequently Asked Questions
Everything you need to know about your John Deere home and workshop equipment orders.
How can I track the delivery of my equipment?
Once your order ships, you will receive a confirmation email containing a tracking number. For larger machinery or residential mowers, our specialized freight partners will contact you directly to schedule a convenient delivery window.
What is the return policy for home and garden products?
Unused items in their original packaging can be returned within 30 days of purchase. Please note that certain power equipment may be subject to a restocking fee, and fuel-powered items must be drained of all liquids before return shipping.
Do John Deere products come with a warranty?
Yes, all new John Deere residential equipment comes with a comprehensive manufacturer's warranty. The duration varies by product category, typically ranging from 2 to 4 years for consumer-grade mowers and tractors.
Can I purchase genuine replacement parts through the website?
Absolutely. Use our online 'Parts Catalog' to find exact matches for your model number. We recommend using only genuine John Deere parts to maintain the performance and safety of your equipment.
What payment methods are accepted?
We accept all major credit cards, including Visa, Mastercard, and American Express. Additionally, we offer specialized financing options through John Deere Financial for qualifying equipment purchases.
How do I find a local dealer for assembly or service?
You can use our 'Dealer Locator' tool on the website. While many products arrive ready to use, your local authorized dealer is available for professional assembly, routine maintenance, and expert technical support.